Policies

At Pratishka Jewels, every piece is thoughtfully selected, carefully inspected, and beautifully prepared before it reaches you. We want your experience with us to be as exceptional as the jewellery itself.

If your order does not arrive as expected, our team is here to assist you. Please take a moment to review this policy before submitting a request.

1. Return & exchange window

• ◆Returns: a return request may be initiated within 2 days of delivery.
• ◆Exchanges: an exchange request may be initiated within 4 days of delivery.
• ◆Requests received beyond the applicable time frame will not be eligible for return or exchange.

2. Eligible reasons for return

A return may be requested in the following circumstances:

• ◆An incorrect size was sent by Pratishka Jewels.
• ◆The jewellery arrived damaged or defective.
• ◆One or more items are missing from the package.
• ◆An incorrect product was delivered.

3. Eligible reasons for exchange

An exchange may be requested in the following circumstances:

• ◆The size is too small or too large.
• ◆An incorrect product was received.
• ◆The product was received defective.
• ◆You would prefer another design.
• ◆You would prefer a different colour or metal finish.
• ◆You wish to upgrade to another piece.

All exchanges are subject to product availability and the conditions outlined in this policy.

4. Unboxing video — important

To protect both our customers and our brand from delivery-related discrepancies, we strongly require a complete, uninterrupted unboxing video when opening your Pratishka Jewels parcel.

For concerns such as damaged jewellery, missing items, incorrect products, damaged packaging, or any discrepancy in your order, the unboxing video may be required as proof for verification.

For missing-item claims, a valid unboxing video is mandatory. Without it, we may be unable to process the claim.

For the video to be considered valid, it must:

• ◆Be one continuous, unedited recording.
• ◆Clearly show the sealed parcel before opening.
• ◆Clearly capture the shipping/AWB label.
• ◆Show the complete unboxing process from beginning to end.
• ◆Clearly display the jewellery, packaging, invoice (if included), and all contents received.
• ◆Contain no cuts, pauses, edits, fast-forwarding, or missing portions.
• ◆Be recorded in clear lighting so the parcel and its contents are fully visible.

5. Condition of the jewellery

For a return or exchange to be accepted, the jewellery must:

• ◆Be completely unused and unworn.
• ◆Remain in its original condition.
• ◆Have no scratches, bends, dents, breakage, damage, or signs of wear.
• ◆Be accompanied by its original packaging, tags, pouches, and accessories, wherever applicable.
• ◆Not have been resized, altered, repaired, customised, or modified.
• ◆Successfully pass our quality inspection upon receipt at our warehouse.

Items showing signs of wear, usage, tampering, accidental damage, improper handling, or missing original packaging may not qualify for a return or exchange.

For hygiene reasons, earrings, studs, and other jewellery intended for direct contact with the body, once worn, may not be eligible for return or exchange unless received defective, damaged, or incorrect.

6. Exchange process

Once your exchange request has been approved:

1. We will arrange pickup of the original piece from your registered delivery address.
2. The returned piece will be received at our warehouse and undergo a quality inspection.
3. Once the jewellery passes inspection, your replacement piece will be dispatched.
4. For an exchange to a higher-priced piece, the applicable price difference must be paid in advance.
5. Exchanges for a lower-value product are not permitted. Exchanges may only be made for a product of equal or higher value.
6. A standard ₹200 exchange fee will apply towards the forward and reverse shipping charges.

7. Discounted & promotional purchases

If the original purchase was made using a discount, coupon, promotional offer, seasonal sale, or website-wide offer, the benefit applied to the original order may be reversed when processing an exchange. Any applicable price difference will be calculated accordingly.

8. Refund process

Pratishka Jewels accepts prepaid online payments only.

For an approved return, the refund will be initiated to the original payment method within 4–6 business days after the returned jewellery has been received and successfully passed our quality inspection.

Please note that the time taken for the refunded amount to reflect in your account may vary depending on your bank or payment provider.

9. Pickup & self-shipping

For an approved return or exchange, Pratishka Jewels will arrange pickup from your registered delivery address.

• ◆Pickup is generally expected to be completed within 24–48 hours of approval.
• ◆If the pickup does not take place within this period, please contact our customer support team via WhatsApp or email so that we may coordinate with our courier partner.
• ◆If the jewellery is not handed over during the scheduled pickup, you may be required to self-ship the product to our warehouse at your own expense.

10. Non-returnable & non-exchangeable cases

A return or exchange may not be accepted when:

• ◆The request is raised after the applicable return or exchange window.
• ◆The jewellery has been worn or used, except where the item was received defective, damaged, or incorrect.
• ◆The product has been resized, altered, repaired, customised, or modified.
• ◆The jewellery shows signs of scratches, wear, accidental damage, tampering, or improper handling.
• ◆Original packaging, tags, pouches, accessories, or other required components are missing.
• ◆The product does not pass our quality inspection.
• ◆Damage or discrepancy is reported after delivery without sufficient evidence to establish that it occurred during transit or prior to delivery.

A note from Pratishka Jewels

We believe jewellery is more than an accessory — it is a reflection of your individuality and the moments you choose to treasure.

Every Pratishka Jewels piece leaves us after careful inspection and thoughtful packaging. Our policies are designed to ensure a fair, transparent, and seamless experience while maintaining the quality and integrity of every piece we create and deliver.

We ship across India. Orders are dispatched within two business days and usually arrive within three to five business days after that, depending on your location.

Shipping is charged at a flat rate on every order, shown in your bag and again at checkout before you pay. You will never be charged a delivery fee you have not already seen.

We take prepaid orders only. Payment is by card, UPI or netbanking through Razorpay, and your order is confirmed once the payment is verified on our server. Cash on delivery is not available.

Currently ₹150 flat shipping, on every order.

We value the trust you place in us. That is why we insist upon the highest standards for secure transactions and customer information privacy. By using the Website, you consent to our use and disclosure of your personal information in accordance with this Privacy Policy.

Information we collect

When you use our Website we collect and store the personal information you provide. Our purpose in doing so is to give you a safe, efficient and straightforward experience, and we collect what is necessary for that.

You can browse the Website without telling us who you are. When you place an order we ask for your name, phone number and delivery address, because we cannot deliver a parcel without them. There is no account to create and no password to remember.

We do not see, receive or store your card, UPI or netbanking details. Payment is handled entirely by Razorpay in their own secure window; what reaches us is confirmation that a payment succeeded, and an identifier for it.

We may automatically record technical information about your visit — the pages you viewed, your browser, and your IP address — and analyse it in aggregate to understand and improve the Website, and to protect it against fraud and abuse.

Cookies

We use cookies and similar storage on some pages to keep your bag between visits and to understand how the Website is used. You are free to refuse cookies in your browser, though parts of the Website may then not work as intended. You may also encounter cookies set by third parties, whose use of them we do not control.

How we use your information

We use your information to fulfil your order, to contact you about it, to resolve disputes and troubleshoot problems, to detect and protect against error, fraud and other criminal activity, and to enforce our terms.

Sharing your information

We share your information with the parties needed to complete your order — our payment provider and our delivery partner — and with nobody else for marketing purposes.

We may disclose personal information if required to do so by law, or in the good faith belief that disclosure is reasonably necessary to respond to subpoenas, court orders or other legal process; to enforce our terms; or to protect the rights, property or personal safety of our customers or the public.

If our business is merged with, acquired by or reorganised into another entity, your personal information may transfer as part of that. Any such entity would be required to honour this Privacy Policy.

Your consent

By using the Website, or by providing your information, you consent to the collection and use of that information in accordance with this Privacy Policy, including the sharing described above.

For any assistance or queries regarding your order, return, exchange, or refund, please reach out to our support team. Quote your order reference if you have one — it is how we find your order fastest.

We are always happy to assist you and ensure your experience with Pratishka Jewels is seamless and exceptional.